Terms and Conditions

Cancellations and no-shows

If you need to cancel or change your appointment, please email me at sam@samspiro.com giving at least 24 hours’ notice. If you fail to give 24 hours’ notice, or don’t show up for your session, this will be considered as if you have attended, and no refunds will be issued.

We do however understand that life happens, so please do contact us in the case of an emergency.

Changing your date

If you need to reschedule, giving at least 24 hours' notice, please email me at sam@sampiro.com. I will then email you about organising another time and date.

Refunds

All refunds will be made via PayPal and we will deduct the PayPal fees
from the amount that we transfer to you. All our one-to-one and Skype sessions are recorded, and will be sent to you if you wish to receive them after sessions.

Disclaimers

1. For pure Cognitive Behavioural Hypnotherapy (Hypno-CBT) and Clinical Hypnotherapy sessions:

We are registered with the General Hypnotherapy Register (GHR) and the Complementary and Natural Healthcare Council (CNHC) and abide by their code of ethics (please ask us for a copy if you would like to read it before we start working together) to ensure the wellbeing of all clients.

In brief, this means that you can expect a qualified and understanding therapist who we will treat you and your case with the utmost care and respect, in an atmosphere of support and trust. We will also keep your information confidential.

While the GHR does not insist we issue a disclaimer when it comes to Hypnotherapy sessions in general, they suggest we offer the following disclaimer:

"Neither the successful resolution of the problem/s presented nor the effectiveness of treatment in individual cases can be guaranteed”.

We sincerely strive to offer a best-practice service and believe in the effectiveness of what we do, supported by evidence-based results, particularly for Hypno-CBT.

Also, if you are classed by law as a minor i.e. under the age of 18, or 16 in some cases, I will in all circumstances need legal consent from a parent or guardian to offer the service sought and will need the same permission if said service is to be offered without a chaperone or parent/guardian being present.

 

2. For Reiki, Consciousness Coaching and other spiritually based sessions, such as past life sessions, etc

We are registered with the Spiritual Workers Association and based on their guidance, we issue the following disclaimer:

I am a Spiritualistic Service Provider. As such it is my duty to inform you that under the “Consumer Protection from Unfair Trading Regulations 2008, which came into force on 26 May 2008, which also implement the Unfair Commercial Practices Directive (UCPD) in the UK, that the Reiki, Consciousness Coaching, and other spiritually based services that you are seeking from me have either not been scientifically proven to exist or do not conform to the accepted “norm” of society at present. Therefore you should understand that you seek the said services of your own free will.

As a question of faith and trust in the service I provide I ask you to consider your own mental state when undertaking the service. If you feel you are personally vulnerable, are currently undergoing medical treatment for a mental health issue or taking antidepressants you should consult with a friend or family member and seek medical advice as to whether this service is suitable for you.

We also reserve the right to terminate any session with any person that we believe to be at risk and refer them on to their GP or another recognised institution offering help.

Please understand that you are paying for my time at the agreed amount and not for any actual or perceived results or outcomes. Furthermore the service I give can be described as subjective and under no circumstance should you act directly upon any advice given without first making a personal choice as to the validity of any such
advice. Remember you have personal responsibility for the actions in your own life. It is highly recommended that you have a witness/chaperone present when receiving a service from a member of the opposite sex.

However, you can waive this right by letting us know in writing before we start working together if you are happy and comfortable to receive this service without a chaperone.
If you are classed by law as a minor i.e. under the age of 18, or 16 in some cases, I will first in all circumstances need legal consent from a parent or guardian to offer the service sought and will need the same permission if said service is to be offered without a chaperone or parent/guardian being present.

In compliance with the Data Protection act of 1988 I keep written records that remain under lock and key for 7 years. I am also registered with the ICO (Information Commissioners Office).

It should be noted that I am a member of several self-regulating trade organisations (see above) within my chosen healing areas and have agreed to abide by all of their Codes of Professional Conduct.

If you are in any doubt as to whether you should receive any of the services that I offer, I urge you to consult fully with any relevant parties prior to engaging in this Service Contract

By reading this, you indicate that you fully understand and undertake this service willingly and fully agree to the terms of the disclaimer above.

Privacy Policy

 

1. Who is This Policy For And What Does It Cover?

SamSpiro.com (“Sam Spiro" or “we”) respects your privacy and is committed to protecting it.  This Privacy Policy (“Policy”) is for our personal clients and other users of our website, www.samspiro.com (the "Site” or “Service”). This Policy describes how we  collect, use, and share your Personal Info. It also explains related rights and choices you may have. Rights described in this Policy may not apply if you are interacting with us on behalf of an organisation that is our client.

You may see other privacy notices when we collect your Personal Information for certain purposes. Those notices would be a supplement to this Policy. By using the Service, you consent to the practices described in this Policy.

Transparency and Commitment

The Service is currently operated by Samantha Spiro and Noah David. As digital nomad, our work location may vary. However, we are committed to protecting your personal information and complying with all applicable data protection laws, regardless of our location at any given time.

We are committed to protecting your privacy and complying with all applicable data protection laws, regardless of our location.

   

2. What is “Personal Information”?

When we mention “Personal Information,” we mean information that can reasonably be linked to a particular individual or their address, as defined in laws that may apply to you. Generally speaking, your Personal Information includes your unique identifiers (full name, phone number, email address, user name, etc.), and information about your characteristics, conditions, or behaviour patterns that is associated with one of your identifiers, or could otherwise reasonably be linked to you.  

However, “Non-Personal Information,” refers to information that has been made anonymous or de-identified in a way that it cannot reasonably be linked to a particular individual or their household.

 

3. The Personal Information That We Collect And How We Collect It

Categories

The categories of Personal Information that we may collect include:

• Identifiers, such as first and last name, address, email address, phone number, user name, signature, IP address, cookie ID and similar.
• Financial information, such as payment card information, which is processed by a trusted commercial vendor and not stored by us.
• Commercial information, such as products or services purchased, obtained or considered, or information about how you use our Service.
• Professional or employment information, such as job title and business or employer name.
• Device or browser information, such as device or browser type and configuration 
• Internet activity and Service interactions, such as the pages you visit on the Site, and how you interact with links or content on the Site or emails sent on our behalf.
• User content, such as information you enter into a form on our website or the content of your email communications with us.
• Testimonials, such as personal testimonials from satisfied clients and users on the Services, in addition to other endorsements, which may include a written quote, photo or video of you if you provide one. With your consent, we may post your testimonial along with your name, on the Services. Alternatively, if you provide a written testimonial, we will anonymous you if you prefer. If you wish to update or delete your testimonial, you can contact us at sam@samspiro.com.

Collection Sources

When You Provide It. We may collect Personal Information from you directly when you fill out a form on the Service; subscribe to receive emails; or otherwise communicate with us.  

Automatically From Your Device.  Like most online services, our Site may collect some information from mobile devices to ensure that features function correctly, customise the user experience, understand how the Service is being used, measure the effectiveness of marketing efforts, or deliver targeted advertising or content. Some of this data may be collected through the use of browser cookies or similar online tracking technologies, which are explained below. In some cases, we limit this type of collection to Non-Personal Information. However, this data may include Personal Information such as online Identifiers.

From Third Party Sources. We may obtain information about you from other third party sources. For example, we may collect identifiers, professional or employment Information, or internet activity that you have chosen to disclose on social media platforms.

We may combine information collected from other sources with information collected from you or your device. To the extent the information, alone or in combination, constitutes Personal Information, we will treat it as Personal Information as described herein.

 

4. How We Use Personal Information

We collect only the minimum amount of personal information necessary to provide our services, such as your name, email address, and any other details relevant to your specific requests. Your data is stored securely using industry-standard encryption.

We use Personal Information for the following purposes:

• To present our Service and analyse how it is used
• To secure our Service against fraud, malicious activity, or conduct that may violate our terms of use
• To personalise and improve your experience with the Service
• To process payments for our services
• To provide you with information, products, or services that you request from us
• To notify you about changes to our Service
• To allow you to participate in interactive features on the Service
• To provide you with periodic newsletters and offers
• To contact you and provide you with help if you have a customer-service issues
• To contact you to fill out surveys and participate in other market research
• To notify you of new products or services we think you might be interested in
• To comply with our legal obligations;
• In any other way we may describe when we collect the information, and
• For any other purpose with your consent.

We may use Non-Personal Information for any purpose.

 

5. How We Share Personal Information

Vendors

We may share Personal Information with contractors, service providers, and other vendors who assist or support us in providing the Services. Examples of these third party services may include hosting our site, storing data, performing analytics, processing payments, or sending marketing communications. Our agreements with vendors prohibit them from retaining, using or disclosing the Personal Information we share with them for any purpose other than providing services to us.  

Analytics, Social Media and Advertising Partners  

We may share your Personal Information with analytics providers, advertising networks, or social media companies to measure performance of our Service or marketing efforts, offer social media features, or deliver interest-based advertising. This sharing may involve the use of browser cookies and similar technologies placed through our Service by our partners, as explained here. For example, when you visit our Site, our partner’s Cookie may cause your browser to automatically send a request to our partner’s server and provide our partner with your IP address, other Identifiers, Device Information and Internet Activity.

Mandatory Disclosures And Legal Proceedings

We may have a legal obligation to disclose Personal Information to government authorities or other third parties pursuant to a valid regulatory request, subpoena or court order. We may also need to disclose and otherwise process your Personal Information in accordance with applicable law to prevent physical harm or financial loss, protect the vital interests of a person, enforce our various policies or terms of use, protect our property, services and legal rights, prevent fraud, compliance and corporate governance functions, or comply with applicable law 

Change In Control Or Merger

We may transfer your information in the event of the sale of substantially all of the assets of our business to a third-party or in the event of a corporate merger, consolidation, acquisition or reorganisation. However, in such event, any acquirer will be subject to the provisions of our commitments to you or we will not disclose your information.

With Your Direction Or Consent

We will share your Personal Information with other third parties as you may direct or otherwise consent.

 

6. Children’s Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect, maintain, or process children’s Personal Information unless the child’s parent or guardian consents and provides the information. If we determine that we have received a child’s Personal Information from a source other than the child’s consenting parent/guardian, we will immediately delete the information.

 

7. Cookies And Online Tracking

What Are Cookies?

A browser cookie is a small piece of data that a website stores in your device's browser.  It holds information that the site uses to function properly, remember your preferences, or personalise your experience.  A typical cookie contains a cookie ID, which is a unique string of characters used to identify your browser during the browsing session, or in some cases, during subsequent browsing sessions. Cookies, cookie ID’s and similar pieces of data may be considered Personal Information (Identifiers or Internet Activity) under applicable law.

Other online technologies, similar to cookies, may allow users to be identified and tracked across multiple browsing sessions, and in some cases tracked across different websites and online services for marketing or advertising purposes. These technologies include, but are not necessarily limited to, pixels, web beacons and scripts (collectively with browser cookies, “Cookies”).

How Cookies May Be Used On Our Services

Our Service uses “first party” Cookies, which are set by our web domain (samspiro.com).  Our Service also uses some “third party” Cookies, which are set by other web domains associated with our vendors or partners. This means that, when you visit our site, your browser may automatically connect to our partner’s web server, as well as ours, and provide our partner with access to your online identifiers and information about how you use our Site.  

Cookies are used on our Service for the following purposes:

• Essential: Essential Cookies are necessary for site security and to enable you to move around our site and use its features.
• Preferences: Preference Cookies allow us to remember your preferences and personalise the Service during a browsing session or across browsing sessions.
• Analytics: Analytics Cookies allow us to analyse use of our Site to evaluate and improve performance.
• Marketing: Also known as “Targeting” Cookies, these may be used to display ads or other content based on your interests, and may be used by our partners to track your activity across different online services.

 

How You Can Block Cookies

You can block, disable, or delete cookies at any time by changing the settings in your browser. However, blocking, disabling, or deleting cookies may limit your ability to view all the pages of our Site or other sites. You can find more information about cookies and other options you may have for restricting them on the internet.

“Do Not Track” Signals

Your browser may offer a Do Not Track (DNT) setting. If you turn that setting on, your browser sends a signal to websites indicating that you don’t want to be tracked over time or across third party sites. We don’t currently respond to these signals because there is not yet a common understanding of how to process them or a consensus on what “tracking” means.

 

8. Your Rights And Choices 

Opt-Out Of Marketing Communications

You may opt-out of our marketing emails by using the unsubscribe link provided in the email.

While we cannot provide legal advice specific to each jurisdiction, you have certain rights under data protection laws, such as the right to access, rectify, or erase your personal information. You can learn more about your rights by visiting https://unctad.org/page/data-protection-and-privacy-legislation-worldwide or https://gdpr.eu/ 

This information is for general purposes only and does not constitute legal advice. Please consult with a qualified lawyer for specific data protection guidance.

 

9. Links To Third-Party Sites

Our Site may contain links to third-party websites, products or services. If you use these links, you will leave our site. Such links do not constitute or imply an endorsement, sponsorship, or recommendation by us of the third party, the third-party website or the information contained therein, and we shall not be responsible or liable for your use thereof. Such use shall be subject to the terms of use and privacy policies applicable to those sites.

 

10. Third-Party Direct Marketing

We do not share Personal Information with third parties for their direct marketing purposes.

 

11. Data Security, Protection, and Limitations as a Digital Nomad

 

12. Data Subjects In The EEA , United Kingdom and Switzerland

Data Controller

Personal Information that we collect regarding individuals who reside in a member state of the European Economic Area (“EEA”), the UK or Switzerland is controlled by www.SamSpiro.com as per the above.

Lawful bases for processing

We may process your Personal Information for the purposes described above if at least one of the following grounds for processing applies:

• Processing is necessary for us to perform a contract with you or to take steps at your request prior to entering into a contract 
• Processing is necessary to comply with our legal obligations
• Processing fulfils our legitimate interests in a manner that does not outweigh your rights and freedoms. Our legitimate interests include: protecting our Services against malicious intrusions and unauthorised use; maintaining and improving our Services; understanding how our Services are used; personalising our Services; promoting our Services effectively; and complying with legal obligations and protecting our legal rights
• Processing is necessary to protect the vital interests of you or another individual, or
• You have consented to the processing.

 

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